Help Center

Find the Information You Need

General FAQ

Is delivery and pickup included with my equipment rental?

Does my equipment rental include people to setup, run, and take down the equipment?

Do I need insurance before renting equipment?

Is sales tax included in my quote?

Can I cancel my rental order?

Besides renting and selling equipment, what services does 4Wall provide?

Client Portal FAQs

What is the Client Portal?

Do I need to create an account to make a payment or upload documents?

When should I fill out a new client application?

What documents do I need to submit as a new client?

How do I pay an order or invoice online?

Can I pay by wire transfer or ACH instead of a credit card?

Audio FAQ

How do I get started with renting audio equipment for my event?

What should I tell my audio vendor before an event?

What do I need to connect audio to livestream, recording, or broadcast?

Do I need a soundcheck, and how long does it take?

What are delay speakers and when do I need them?

How do you avoid lip-sync issues when the presenter is on a large screen (IMAG)?

Lighting FAQ

How do I get started with renting lighting for my event?

What should I ask my lighting vendor before an event?

What is a lighting designer and when do I need one?

What is color temperature and why does it matter?

How do I choose the right lighting for my event?

What is the difference between front light, back light, and side light?

Projector FAQ

How do I get started with renting a projector for my event?

What aspect ratio should I use for my projection screen?

Projector vs. LED wall: when should I use a projector instead?

How many projector lumens do I need for my event?

What video inputs do modern projectors support?

How do I rig or hang a projector safely?

Video Wall FAQ

What is LED pixel pitch?

How does pixel pitch affect LED wall image quality?

How do I calculate the right viewing distance for an LED wall?

What’s the difference between fine pitch and coarse pitch LED?

What pixel pitch is best for exhibitions and trade shows?

What pixel pitch is best for conferences and corporate events?

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