Job Descriptions

ACCOUNTS RECEIVABLE MANAGER 

JOB DESCRIPTION

General Summary

The Accounts Receivable Manager is responsible for overseeing the daily operations, performance, and strategic direction of the Accounts Receivable (AR) Department. This role ensures the accurate and timely processing of receivables, maintains strong internal controls, and drives continuous improvement across AR processes and systems.

The Accounts Receivable Manager partners closely with Accounting leadership and cross-functional teams to support financial accuracy, improve cash flow, and ensure operational efficiency.

Organizational Responsibilities

• Ensure adherence to standard departmental procedures to support timely and accurate processing of receivables.
• Establish, monitor, and continuously improve AR processes, internal controls, and reporting.
• Maintain integrity and accuracy of AR systems, including reconciliation of data across systems (e.g., MAS, RW, ConnectWise).
• Partner with Accounting leadership to support general ledger activity, reconciliations, and audit readiness.
• Ensure compliance with company policies, SOPs, and accounting standards.

Leadership & Management Responsibilities

• Provide direct leadership and supervision to the Accounts Receivable team, including Leads and Specialists.
• Manage team performance through coaching, training, performance evaluations, and development planning.
• Establish clear expectations, performance goals, and accountability measures.
• Ensure proper staffing, workload distribution, and operational coverage.
• Serve as escalation point for complex billing issues, customer disputes, and collections challenges.
• Promote a collaborative, professional, and customer-service-oriented team environment.

Departmental & Operational Responsibilities

• Oversee full-cycle AR operations, including billing, collections, cash application, reconciliations, and write-offs.
• Monitor ConnectWise schedules, workflows, and activity to ensure efficiency and accountability.
• Serve as primary point of contact for Operations AR billing-related issues and escalations.
• Review and approve write-offs, adjustments, and reconciliations.
• Ensure timely completion of general ledger and balance sheet reconciliations, including MAS to RW postings.
• Drive initiatives to improve AR aging, reduce past-due balances, and optimize cash flow.

Project & Continuous Improvement Responsibilities

• Lead and oversee key AR department projects (e.g., Write-off W9 initiatives and other process improvements).
• Identify gaps in AR processes and implement scalable solutions.
• Drive continuous improvement efforts across systems, workflows, and reporting.
• Partner cross-functionally to enhance billing processes and customer experience.
• Provide leadership with insights on AR performance, trends, and risks.

Team Support Responsibilities

• Mentor and support AR Leads and Specialists with technical guidance and problem resolution.
• Ensure team members receive ongoing training in systems, processes, and accounting practices.
• Assist with complex or high-priority AR tasks as needed.

Additional Responsibilities

• Assist Accounting leadership with special projects and strategic initiatives.
• Perform other duties as assigned.

Key Requirements

• Bachelor’s degree in Accounting, Finance, or Business Administration required.
• Minimum of 3 years of Accounts Receivable managerial experience overseeing a team of 3 or more employees.
• Strong knowledge of accounting standards, conventions, and principles.
• Experience and proficiency in general ledger account reconciliations.
• Experience with accounting systems such as MAS 500 and Oracle NetSuite preferred.
• Advanced proficiency in Microsoft Excel.
• Strong analytical, problem-solving, and organizational skills.
• Excellent verbal and written communication skills.
• Ability to remain professional and solution-oriented in high-pressure situations.
• Must adhere to all company policies, SOPs, and management directives.

Physical Requirements

The job duties and tasks of this position require the employee to regularly sit. The employee may choose to stand and move within their working area. Regular use of computer monitors and a keyboard/mouse will be required. The employee must occasionally lift and/or move up to 2 pounds. Other physical requirements include the ability to communicate effectively. Generally, the employee will be in a temperature-controlled work environment set for general comfort.

Availability

Must be available to work evenings and weekends, as required.

Position Location and/or Territory and Travel

No to minimal travel required.

Position Type

• Full-Time/Regular
• Based on the Fair Labor Standards Act (FLSA), this position is classified as exempt.