Job Descriptions

LED VIDEO DEPARTMENT TECHNICIAN

JOB DESCRIPTION

General Summary 

The LED Video Technician is responsible for maintaining, repairing, and quality control of LED video tile, LED Video hardware, and processors. This includes inspecting, prepping, maintaining and organizing all LED video gear per 4Wall quality standards and procedures.

Responsibilities of Position: Duties include but are not limited to:

Basic Duties 

• Show up on time and ready to work 
• Keep the work area clean and organized
• Utilize IT-supported software/Apps (i.e., Teams, OKTA, RW, etc.) 
• Display excellent customer service/product support 

Planning/Communication

• Communicate in a positive and professional manner with all 4Wall Entertainment employees. 
• Notify the Department Lead of any shortages/overages 
• Notify the Department Lead of any damage 

Workflow In 

• Check-in/verify equipment as it returns 
• Receive and QC equipment to 4Wall standards 
• Receive and QC Subrentals/Transfers
• Brand all equipment to match 4Wall Brand Book 
• Update firmware on all equipment to match 4Wall standards
• Assist in unloading trucks, as required

Workflow Out 

• Return subrentals/transfers
• Stage equipment on orders in a timely manner and ensuring all deadlines are met.  
• Assist in loading trucks, as required

Maintenance/Repair 

• Repair any equipment that does not pass QC

RentalWorks Knowledge

• Staging
• Check-in 
• PO receiving and return
• Transfer receiving and staging 
• Adding and removing items to orders at staging screen
• Put an item into repair 
• Remove an item from repair 
• Mark an item as QC 

Other Duties 

• Work in a safe manner and report any safety concerns to your direct supervisor, Operations Manager, or General Manager.
• Actively encourage and participate with employee engagement and culture-building initiatives.
• Assisting in all departments of the Shop, including LEDs, Moving Lights, Lamps, Cable, Check-Ins, Electronics, Video, etc.
• Other duties as assigned.

Key Requirements:

• Demonstrates technical/electronics training and/or experience.
• Must have good troubleshooting and repair skills, specifically for video and control systems issues.
• Must be able to take directions as well as multi-task in a fast-paced environment without supervision.
• Must have a positive attitude, be team-oriented and have great customer service skills.
• Knowledge of how to set up, strike and operate all gear within the Video department.
• Must have the ability for critical visual detections and color balance.
• Experience in the entertainment industry is strongly preferred.
• Must be able to lift 75-100 lbs.; duties include loading and unloading trucks, as well as moving LED Video equipment.
• High School Diploma or GED is required.

Physical Requirements

The job duties and tasks of this position require the employee to regularly stand and walk. Regular use of computer monitors and a keyboard/mouse will be required. The employee must regularly push, pull, bend, climb, reach, twist, and kneel as well as lift and/or move 75-100 pounds. Other physical requirements of the job include communication and visual acuity such as close vision, peripheral vision, depth perception and the ability to adjust focus. Generally, the employee will not be in a temperature-controlled work environment and may experience temperature variations due to local weather conditions.

Availability:

• Must be available to work in the evenings and weekends, as required.

Position Location and/or Territory and Travel:

•  No to minimal travel required.
• This position will not work behind a camera or on editing video content; it does require technical knowledge on repairs and maintenance on LED video equipment.

Position Type

• Full-Time/Regular
• Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be non-exempt
• This position is considered safety-sensitive and will be subject to pre-employment and random drug testing.