Job Descriptions

CABLE REPAIR SHOP TECHNICIAN

JOB DESCRIPTION

General Summary 

The Cable Repair Shop Technician is responsible for repairing cable brought to the repair shop for repair.

Responsibilities of Position: Duties include but are not limited to:

Basic Duties

• Show up on time and ready to work 
• Keep the work area clean and organized
• Utilize IT-supported software/Apps (i.e., Teams, OKTA, RW, etc.) 
• Display excellent customer service/product support 
• Keep a positive attitude and create a positive working environment.
• Follow all repair SOPs           

Planning/Communication

• Communicate in a positive and professional manner with all 4Wall Entertainment employees. 
• Notify Lead of any parts shortages.

Workflow In

• Receive and QC equipment to 4Wall standards 
• Receive and QC Transfers
• Brand all equipment to match 4Wall Brand Book 
• Communicate shop needs to Cable Repair Shop Lead

Workflow Out

• Manifest Transfers
• Close Repair Tickets

Maintenance/Repair

• Repair All Equipment to 4Wall Standards
• Ensure equipment in repair has the proper status.
• Ensure repaired equipment has accurate damage and correction notes.

RentalWorks Knowledge

• Staging
• Check-in 
• PO receiving and return
• Transfer receiving and staging 
• Put an item into repair 
• Remove an item from repair 

Other Duties

• Work in a safe manner and report any safety concerns to your direct supervisor, Operations Manager, or General Manager.
• Actively encourage and participate with employee engagement and culture-building initiatives.
• Assisting in all departments of the Shop, including LEDs, Moving Lights, Lamps, Cable, Check-Ins, Electronics, Video, etc.
• Other duties as assigned.

Key Requirements

• Demonstrated technical/electronics training and/or experience is required.
• Must be willing to learn and be trained 
• Must be able to take directions as well as multi-task in a fast-paced environment without supervision.
• Must have a solid work background, including recent consistent work experience. Gaps must be explainable.
• Must have a positive attitude, be team-oriented and have great customer service skills.
• Experience in the entertainment lighting industry is strongly preferred.
• Must be able to lift 75-100 lbs.; duties may include loading and unloading trucks.
• Must be able to stand for long periods of time.

Physical Requirements

The job duties and tasks of this position require the employee to regularly stand and walk. Regular use of computer monitors and a keyboard/mouse will be required. The employee must regularly push, pull, bend, climb, reach, twist, and kneel as well as lift and/or move 75-100 pounds. Other physical requirements of the job include communication and visual acuity such as close vision, peripheral vision, depth perception and the ability to adjust focus. Generally, the employee will not be in a temperature-controlled work environment and may experience temperature variations due to local weather conditions.

Availability

• Must be available to work in the evenings and weekends, as required.

Position Location and/or Territory and Travel

• No to minimal travel required.

Position Type

• Full-Time/Regular
• Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be non-exempt.