Job Descriptions

CREDIT AND COLLECTIONS ANALYST

JOB DESCRIPTION

General Summary

The Credit and Collections Analyst is responsible for the entire credit granting process, including the consistent application of the credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness off potential customers.

Responsibilities of position include but are not limited to:

Organizational Responsibilities

• Providing excellent service through communication with customers.

Personal Responsibilities

• Credit evaluation and account setup

• Set credit limits based on risk assessments and company policies

• Create and manage new customer accounts within the ERP system

• Manage customer accounts, performing creditworthiness analysis, order processing, and collection activities for past-due accounts

• Adjust credit limits and terms for established customers to align with company policies

• Monitor ongoing accounts to ensure terms are appropriate and address any discrepancies

• Collaborate with Sales Representatives to resolve disputes, short payments, and other issues delaying payments

• Respond to inquiries on past-due accounts, research account details, and provide customers with status updates

• Identify payment trends and conduct root cause analysis to address recurring issues

• Implement improvements to streamline collections and encourage prompt payment

• Managed outsourced collection efforts and reporting

• Regularly update customer files to maintain data accuracy and ensure compliance with credit department policies

Team Responsibilities

• Coordinate with AR specialists to ensure proper application of payments and perform account reconciliations as needed

• Provide support to Finance Operations, including ad hoc analysis, receivables reporting, and audit requests

Key Requirements

• 5+ Years of experience in commercial credit and collections

• Strong negotiation and communication skills, both written and verbal

• Solid understanding of credit functions, including financial statement analysis, credit limit management, and GAAP

• Experience with ERP systems and familiarity with Dun & Bradstreet Finance Analytics

• Advanced Microsoft Excel proficiency

• Skilled in financial analysis and data-driven decision making

Physical Requirements

The job duties and tasks of this position require the employee to regularly sit. The employee may choose to stand and move within their working area. Regular use of computer monitors and a keyboard/mouse will be required. The employee must occasionally lift and/or move up to 2 pounds. Other physical requirements of the job include the ability to communicate. Generally, the employee will be in a temperature-controlled work environment set for general comfort.

Availability

• Must be available to work in the evenings and weekends, as required. 

Position Location and/or Territory and Travel

• No to minimal travel required.

Position Type

• Full Time/Regular
• Based on the Fair Labor Standards Act (FLSA), management has analyzed this position and determined it to be exempt due to the Administrative Exemption.